Policies
Bookings & Deposits
• A $15 non-refundable deposit is required to secure all appointments and will be deducted from your final total.
• Appointments are not confirmed until the deposit has been received.
• Deposits cover appointment scheduling, time allocation, preparation, materials used and are non-refundable under any circumstances including change of mind, cancellations, no-shows or failure to attend.
• By paying your deposit you acknowledge and agree to all policies.
Cancellations & Rescheduling
• A minimum of 48 hours notice is required for all cancellations or reschedules.
No shows may require full payment upfront for future appointments
• Please communicate as soon as possible if an emergency
occurs.
Late Arrivals
• Please arrive on time to your appointment.
• Clients arriving more than 10-15 minutes late may need a shorten, modify or reschedule their service to avoid affecting other bookings.
Guests & Children
• Guests are welcome at appointments.
• If you need to bring your children please feel free to do so. l understand that finding a babysitter isn't always possible.
• To ensure a safe and comfortable environment for everyone I kindly ask that you mention bringing them while booking.
Aftercare & Warranty
• A 5-day warranty is provided for lifting or chipping caused by product failure under normal care conditions.
• Any issues must be reported within 5 days of your appointment to qualify for a free fix.
• Breakages caused by accidents, biting, picking, improper aftercare or force are not covered.
• Results and retention may vary depending on lifestyle, nail condition, medications, hormones or aftercare.
• No refunds are provided for completed services.
Payments
• Cash, bank transfer and EFTPOS are accepted.
• Final payment is due in full upon completion of your appointment.
Thank you for supporting me and respecting my time, work, and policies.